Contact Complete Mac Solutions

What to Include in Your Enquiry

Tell us your Mac’s model and approximate year if known, the problem you are seeing and when it started. Include relevant error messages, charging behaviour or details of visible damage. If the fault is intermittent, explain when it occurs.

For a replacement Mac, describe your budget, preferred screen size, applications and whether you need a laptop or desktop. We can discuss current refurbished Mac availability and suitable specifications without requiring you to know every model name.

Important Files and Urgent Deadlines

Say whether important files are at risk and whether a recent backup is available. If data is the priority, ask about recovery before attempting resets or reinstalling software.

Tell us about coursework, business or other deadlines at the start of the enquiry. We can discuss the likely arrangements, but completion depends on the assessment, proposed work and any parts required.

Visiting Our Bristol Workshop

Agree your visit before travelling, and ask which computer, charger or accessories you should bring for the issue you are reporting.

If you are collecting a completed job, wait for confirmation that it is ready and discuss the collection and payment arrangements. For an existing booking, read our service update page.

Posted Macs and Warranty Enquiries

Contact us before sending a computer and read the postage and packaging guidance. Tell us about damage or unusual battery behaviour before arranging transport so suitable handling can be discussed.

If you bought your Mac from us and it develops a fault, explain that when you contact us and have the purchase details available. Our warranty page explains the cover and return process, including postage both ways for covered claims.

Keep Your Enquiry Secure

Do not include passwords, recovery keys, card numbers or banking credentials in the enquiry form. Describe the help you need and we can discuss any access or payment requirements separately.

Provide a contact number and email address you can access. If either changes while your Mac is with us, let us know so progress and collection messages reach you.

Illustrative Mac image: Crystal Collis on Unsplash. Resized and compressed for this page.

Send Your Enquiry

Our Bristol Workshop

Workshop visits are by appointment. Use the enquiry form to arrange a repair, collection or stock enquiry.

You can also use the call button to speak to us.

Please contact us before travelling.